Security Alert – Beware of Payment Fraud and Email Impersonation

To safeguard our customers and partners, Shuttle issues this official security notice: Please remain alert to common fraud tactics in the market. Criminals may attempt to impersonate companies or employees through fraudulent emails in order to induce improper payments. If you receive suspicious messages, always remain vigilant and verify before taking any action.

These scams may include:

• Fake emails impersonating Shuttle employees: Using unauthorized accounts to pose as staff.
• Requests to change bank account information: Attempting to divert payments to unofficial accounts.
• Providing fraudulent payment instructions: Supplying false account details or remittance information.
• Using similar-looking email addresses: Domains resembling official ones, causing confusion.
• Displaying correct employee names but unauthorized email addresses: Appearing genuine but actually fraudulent.

Please note:

• Shuttle will never request payment to a new bank account solely by email.
• Any request involving changes to payment instructions should always be verified through your regular Shuttle contact using previously known contact information.
• Do not rely solely on the contact details provided in the suspicious email.

If you receive any suspicious communication regarding payments, please contact your Shuttle representative immediately before processing any payment.

Thank you for helping us maintain a secure business environment.

How to Identify Suspicious Emails

Please be alert for the following warning signs. If you receive an email matching any of these characteristics, verify its authenticity before taking any action.

• Sender’s display name vs. email domain: The display name may look legitimate, but the email address is not from Shuttle’s official domain.
• Impersonation of employees or executives: Fraudsters may impersonate Shuttle staff while using unauthorized email addresses.
• Requests to change bank account or payment instructions: Be especially cautious of emails asking you to remit payment to a new or different bank account.
• Urgency pressure: Phrases such as “urgent,” “immediate payment required,” or “payment must be made today” are commonly used to pressure recipients into acting quickly.
• Similar domain names: The sender’s email address may contain minor spelling changes, additional characters, or different domain extensions that are easy to overlook.
• Alternative contact methods: Fraudsters may ask you to use a different contact method or communicate only by email to avoid independent verification.
• Requests for confidential or sensitive information: Such as bank account details, passwords, verification codes, or other confidential business information.
• Suspicious attachments or links: Avoid opening unexpected attachments or clicking links that direct you to unfamiliar websites.

If you have any doubts:

• Contact your regular Shuttle representative using previously known contact information.
• Do not rely solely on the contact details provided in the suspicious email.
• Do not process any payment until the payment instructions have been independently verified.